Reliable 24/7 IT support
ABAX has been your reliable partner for IT support since 1997
IT problems often lead to entire departments being paralysed. In the worst case, even the entire company can be affected. This is where fast and effective IT support is required. ABAX support relieves the burden on the IT department and is available 24 hours a day, 7 days a week.
We support your existing IT team, take over 1st and 2nd level support requests from your users and relieve you of recurring and time-consuming tasks. We step in if you have planned or unplanned outages in your team - remote or on-site.
IT Helpdesk on call
with solution competence
How intensively the IT support from ABAX is used is entirely up to you. From substitution during sick leave and holidays to 24/7 IT support, IT support can be adapted according to your needs and operational requirements.
ABAX IT Support can draw on many years of experience in supporting our customers. It is irrelevant whether you are a sole proprietor or globally operating companies. The concerns of the users and the rapid clarification of problems are the focus of attention.
IT problems - workflow killer? Solutions instead of smoking heads When IT problems cause the workflow to come to a standstill, faster and more effective support is required! Your advantages at a glance Defined recovery time
ABAX has operated an IT helpdesk with dedicated staff since 1997. We offer a flexible range of services depending on your requirements, extended service times, proactive monitoring and trouble shooting, all including regular reports on the services you have consumed.
Most cases can be resolved remotely, i.e. via a connection to the affected system. The support employee sees everything that the on-site employee sees. The employee is "live" during the repair and can clarify any questions with the support team by phone.
If this is not sufficient, an on-site deployment is planned in consultation with the customer. This saves time and is also easy on the IT budget.