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Helpdesk staff - 1st level support (m/f)

Where you can support us:

  • Recording and classification of user requests (TT System, email or telephone)
  • Answering and resolution (1st level) of inquiries in German and English language
  • Troubleshooting and remote support
  • On-site analysis, installation and troubleshooting
  • Client - Administration and Support
  • Administration of mobile devices (IOS, Android)
  • Documentation of support requests
  • Forwarding of requests to 2nd level support and TT tracking

What we expect from you:

  • Professional competence in MS Windows (client and server), MS Office, Linux, Lotus Notes (client and server)
  • Good basic knowledge of IT networks
  • Good knowledge of German and English, spoken and written
  • Confident appearance
  • Contact strength and high level of commitment
  • Independence and personal responsibility
  • Social competence
  • High communication skills
  • Good manners
  • high degree of flexibility and ability to work in a team
  • Driving licence B

What we can offer you:

  • Interesting and varied field of activity
  • Further training opportunities
  • Social benefits (meal allowance, fitness centre, company doctor, etc.)
  • Central location, good public accessibility
  • A good work-life balance and a pleasant working atmosphere

The minimum basic fee according to the KV is € 1,862.00 gross per month for 38.5 hours. The actual salary is agreed individually according to professional experience and qualifications.

You are interested in a long-term employment and feel addressed? Excellent, then send your application documents with curriculum vitae and photo to for example Mr. DI Michael Bollak and Mr. Gerhard Hatsy.

(According to GBG the advertisement is directed to applicants of any gender).

Do you feel addressed?

Excellent, then send your application with CV and photo in the form below