Your area of responsibility in the team

We see you as part of our IT support team as a 1st level support consultant. One of your main tasks will be to answer and solve our users' queries via the TT system, email or telephone. You will solve problems with customers in direct conversation, on site or remotely and help to increase the usability of our products and thus grow further and further into our support team and of course take on more responsibility. Specifically, you can expect the following tasks: 

• Recording and classification of user requests via the TT system, email or telephone 

• Answering and solving 1st level inquiries in German and English 

• Troubleshooting, remote support and documentation 

• On-site analysis, installation and troubleshooting 

• Client - Administration and Support 

• Administration of mobile devices (IOS, Android) 

What you can expect from us

The world of work is changing and we are as aware of this as you are. That's why we focus on your personal development and job satisfaction. To guarantee you this, we offer A working time model that you can control according to your needs (e.g. flexitime without core hours, home office option). In addition, the professional training we provide is a core part of your career opportunities with us. In detail we offer: 

• Internal and external training opportunities for your development 

• Balanced working hours and possibility of remote work for work-life balance 

• Career support and promotion opportunities at 2nd and 3rd level 

• Additional social benefits such as meal allowances, drinks bar and more 

• Willingness to overpay for suitable qualifications from the first day of work 

What you should already bring with you 

You will work a lot with our customers and the support team. Accordingly, we expect you to take personal responsibility and be willing to approach customers. We and your team leaders will provide you with everything you need to solve incoming problems step by step on your own. You will also travel to the customer's premises for urgent problem solving and installations. The following requirements are necessary for this job: 

• Technical expertise in MS Windows (client and server), MS Office, Linux (optional) and good basic knowledge of IT networks - We'll teach you what you don't know yet 

• Very good German and English language skills in spoken and written 

• Well-groomed and confident appearance in front of customers 

• Driving license B for on-site service 

Your minimum basic salary according to the collective agreement is at least € 2,112.00 gross per month for 38.5 hours (AT, career starter). However, we have already written that we are prepared to pay you a higher salary from day 1. 

The best way to find out what to expect is for us to get to know each other in an initial interview. So if you have followed this advertisement up to this point - could it be the right job for you and are you interested? Then send us your application documents including your CV to Mr. Gerhard Hatsy at bewerbung@abax.